Warranty and Return Policy
Hard Drives have a
Standard Warranty Period of one (1) year. CPU’s have a Standard Warranty
Period of one (1) year. Motherboard’s have a Standard Warranty Period of
one (1) year.
Warranty void for user removing serial number sticker on the motherboard.
Because we custom
build systems to your specs all sales are final. We pass on all manufactures
warranties on each product. Most products we sell have a 1 year or up to 3
years limited warranty. It a
specific product (ie…mixer, microphone etc…) is found to be defective in the
first 30 days we will replace it. After 30 days the warranty would be
handled between the manufacture and you.
following items are non-returnable for refund or exchange due to
manufacturer's policies: Software, Retail Boxed Processors, Notebooks,
Blank Media Cartridges, Printer Cartridges, Minolta, QMS, Cisco, IBM, Sony,
Intel, Tektronix, NEC and Hewlett Packard products. Although we are
unable to accept returns on the above items, the direct manufacturer will be
happy to assist you with any necessary replacements.
long will it take before it ships?
We do request one
business day for all items that are in stock (not including assembled and
tested motherboard bundles, barebones or custom built systems). It is
possible that your order may ship the same day, if it is received before
12:00 pm Pacific Standard Time, however it is not a guarantee. DIGDJ will do
it's very best to ensure the quickest possible processing of every order.
You may experience delays if there are any problems with the processing or
verification of your billing address or credit card information. Please keep
in mind that we do not process orders on weekends or observed holidays.
When do you charge my credit card?
Your credit card will
be charged immediately upon receipt of your order, so that we can begin
immediate processing of your order.
What if my product is on back order?
Any items that are
unavailable will be placed on back order, and the remainder of your order
will be shipped. Please check our web site for the back ordered item's
estimated time of arrival. Please note that these dates are estimates, and
are not guaranteed to arrive on that date. Your product(s) will be promptly
shipped as soon as the product arrives. No additional shipping fees will be
charged. Your account will be charged for the entire order, so that DIGDJ.COM
can reserve the product for you. If this is not acceptable, you are more
than welcome to cancel the order, and request an immediate credit.
can I cancel an order?
You may request a
cancellation of your order, provided your order has not already been
processed and shipped. Please send your cancellation request, with invoice
number. We will do our very best to cancel the order, and will send a
confirmation upon cancellation.
Do you charge sales
Sales tax is only
required for orders shipping with our resident state. Therefore, all orders
shipping within California will be charged the applicable sales tax
according to your county.
Live Phone Tech Support is only
available for the first 30 days if you purchase a complete system and is
limited to a maximum of 2 hours. Unlimited e-mail support is always
available. Most problems are a result of not reading the walk-thru's or
following the user's/ owners manual. We can provide answers to most
questions though e-mail and/or outside resources that are available to you
for free. If you still prefer to talk to a live support staff and you have
an issue we are able to help you with have your credit card ready. Phone
support is $100.00 per hour and billable in 15 minute increments. Minimum of
$25.00 for first 15 minutes or any portion thereof.